It is important for the Maryland State Highway Administration (SHA) to handle emergency situations immediately. Please report all highway emergency situations not requiring police assistance, such as traffic signal outages or sinkholes to our Statewide Operations Center toll free at 1-800-543-2515 or locally at 410-582-5650.
We receive many of the same questions from our customers. Click on the Frequently Asked Questions (FAQs) link to determine whether the answer to your question can be provided immediately.
Customer Service is very important to SHA. With a few exceptions, SHA owns and maintains all non-toll roads in Maryland that have a number as well as a name, such as I-495 (Capital Beltway), MD 355 (Rockville Pike) and US 40 (Baltimore National Pike), except those in Baltimore City. Roads without a number are maintained by the county or municipality. Toll roads (including I-95, the Bay Bridge, Fort McHenry Tunnel) are owned and maintained by the Maryland Transportation Authority (MDTA).