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SHA Business Plan

For purposes of accountability and measurement, the following specific ADA elements are included in SHA's business plan. For more information, including performance measure and strategies please see Objectives below.

Objective 2.5: ADA Compliance

Increase the amount of SHA's sidewalk system that is Americans with Disabilities Act (ADA) compliant by two (2) percent annually.

Objective 6.5B: Stakeholders Satisfaction - ADA

Beginning July 2008 and annually thereafter, attain a stakeholder satisfaction average rating of 3 "satisfied" on a 4 point scale from SHA stakeholders on how well SHA captures customer priorities and expectations about SHA projects and services.

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Revised: June 18, 2008