All About SHA

Mission Statement

To provide our customers with a safe, well-maintained and attractive highway system that offers mobility and supports Maryland's communities, economy and environment.

Vision

Providing the best highway system for our customers and communities.

Values

Our People:  SHA employees are energetic, loyal and supportive of one another.  We encourage each other to reach our highest potential and are committed to gaining the skills, knowledge, and training to achieve our goals.

Our Work:  As a team, we strive to know the needs of our internal and external customers.  We fulfill commitments in a timely and accurate manner, using resources responsibly, and observing all legal, moral, and ethical standards.

Our Relationships:  We value each other's opinions and ideas as well as those of our customers.  We earn the respect and trust of our internal and external customers through fairness, honesty, integrity, and open communication.  We accept responsibility and are accountable for our performance.

Our Work Environment:  SHA provides a professional environment that is committed to putting the safety of its people and customers first.  We strive to continually improve the workplace by rewarding accomplishments and encouraging employee involvement at all levels of  the organization.